We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can sometimes go wrong, resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
For quality and monitoring purposes, it is the policy of the Practice to request that all formal complaints be submitted by ringing the practice, and asking to speak to the Practice Manager. We will acknowledge all complaints and endeavour to provide a written response within a timely period, allowing for any necessary investigation to take place. Further written information is available regarding the complaints procedure from Reception.
Patient Comments Form
Complaints Policy