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Parkgate Medical Centre Providing NHS services
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Home > Complaints

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can sometimes go wrong, resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

For quality and monitoring purposes, it is the policy of the Practice to request that all formal complaints be submitted by ringing the practice, and asking to speak to the Practice Manager. We will acknowledge all complaints and endeavour to provide a written response within a timely period, allowing for any necessary investigation to take place. Further written information is available regarding the complaints procedure from Reception.

Patient Comments Form (DOCX, 16KB)

Complaints Policy (DOCX, 28KB)

Last Updated 21 Feb 2024

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Parkgate Medical Centre

Netherfield Lane, Parkgate, Rotherham, S62 6AW

  • 01709 514501
  • roccg.parkgatemedicalcentre@nhs.net

Thorogate Medical Centre

The Parade, Thorogate, Rawmarsh, Rotherham, S62 7HU

  • 01709 529875
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