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Your Representatives include;

Graham Hague

Jamie Hague

Brian Millns

Janet Swift

Jacqueline Wright


Patient Participation Group – Terms of Reference


This Patient Participation Group (PPG) will:


  1. Contribute to practice decision-making and will consult on service development and provision;
  2. Provide feedback on patients’ needs, concerns and interests and challenge the practice constructively whenever necessary;
  3. Serve as a ‘safety valve’ for dealing with grumbles and complaints about the practice – representing patients but also helping them to understand the Practice’s viewpoint;
  4. Assist the practice and its patients by arranging voluntary groups/support within the community;
  5. Communicate information about the community which may affect healthcare;
  6. Give patients a voice in the organisation of their care;
  7. Promote good health and higher levels of health literacy by encouraging and supporting activities within the practice and promoting preventative medicine;
  8. Influence the provision of secondary healthcare and social care locally;
  9. Give feedback to NHS trusts on consultations;
  10. Fundraise for medical equipment or other facilities to improve the practice and/or fund the activities of the PPG; and
  11. Liaise with other PPGs in the area.



The Parkgate Medical Centre Mission Statement:

"The Patient Participation Group at Parkgate Medical Centre is a group of patients working with the local community to contribute and provide support to the Practice, covering both the Parkgate and Thorogate surgeries."


Our Aims:

  • To improve communication with patients by breaking down barriers, the practice and wider health community.
  • Contribute to continuous improvement of services for patients.
  • Build and maintain a relationship between the practice staff and patients.


Patient Participation Group Plan for 2019/ 2020, considering the PPG survey results, having discussed issues with patients in the surgeries  

·          Make practice leaflet available to all patients;  new and existing

·          Improve the comfort of the waiting area

·          Look at the representation of the group – spend time to reach possible new members

·          Organise a ‘flu day’ event

·          Promote alternative support services





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